1 - You bought a bra that doesn’t fit. It happens.
2 - All returns must go through our Returns Portal. Items sent without authorization are refused.
3 - Canadian customers can purchase a Canada Post return label through the portal. Print the label, attach it to your package and drop it off at Canada Post.
4 - You’ll see the return shipping cost before purchasing your label in the portal.
5 - You can also arrange and pay for your own return shipping. Submit your return through the portal first and use tracked shipping. We are not responsible for items lost in transit.
6 - If you are returning an item from the US, use USPS tracked shipping. Declare the package as “returned goods.” Any customs charges incurred on your return will be deducted from your refund.
7 - Items must be unworn, in like-new condition and free of smells, with all tags attached.
8 - Bras priced at $20 or less and items marked Final Sale or Non-Returnable cannot be returned.
9 - Items with a gusset cannot be returned.
10 - Original shipping charges are non-refundable. Customers pay return shipping.
11 - Submit your return request within 10 days of delivery.
12 - Ship your return within 14 days of the return label being issued. The label expires after 14 days.
13 - Returns are automated. We cannot make manual exceptions.
14 - Refunds are issued after we receive and inspect your returned items.
15 - Click here to submit a return.
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